Regional IT Manager (North America)

YSC Consulting

YSC Consulting is the world’s premier independent provider of leadership strategy services. Leadership strategy is the intentional design of the individual leadership styles, the team dynamics and interactions, and the workplace culture that are most likely to enable successful achievement of an organization’s desired future state. We help organizations understand if they have the leadership they need for success, and we work with them to get there.

Our People

YSC is an eclectic group of professionals grounded in the rigor of the behavioural sciences and practical realities of commercial and organizational demands. Our consultants help organizations connect the dots between business strategy and leadership. We create a consistent experience for individuals and organizations globally, but with careful attention to the needs of the local markets and cultures where they operate.

  • We are more than 225 employees in 20 offices across 15 countries around the world.
  • Our consultants have varied professional backgrounds and hold advanced degrees and industry credentials in psychology, organizational behaviour, management, adult learning and leadership, and related fields.

What We Do

In the 30 years YSC has been practicing in the leadership development space, we have partnered with more than 50% of the FTSE 100, and nearly 20% of the global Fortune 500 to help those leaders achieve their future business strategies. Our services include:

  • CEO succession planning and board development
  • Executive assessment and development for individual leaders
  • High-performing team development
  • Inclusive leadership and diversity services
  • Services for private equity firms and portfolio companies (pre-deal, due diligence, post-deal integration and firmed-focus capability transfer)

Our Approach

YSC’s approach to leadership strategy helps organizations understand their current leadership against what they need in order to achieve their desired future state. We largely focus on the top five to ten percent of leaders within the organizations that we partner with globally. We bring a collaborative spirit to our work—everything that we do is done with our clients, rather than done to them. This allows for trusting relationships that go deep and effect meaningful change in the way leaders conduct themselves and evolve their organizations. Through this approach, we uncover insights that will help answer these critical questions:

  • Do you have the leadership to achieve your future business strategy?
  • If not, how can you build the leadership, interactions and culture to drive change for the future?
  • And if you can’t, what leadership and cultural transformations will make your strategy possible?

IT Manager Role

YSC is in the middle of an exciting period of transformation in the Technology space. We are two years in to a three year plan to modernize and future-proof our Global Network as well as supercharging our service delivery through new Technology Platforms. We are looking for an IT manager to support and represent the Technology needs of our offices across our North America Strategic Business Unit (SBU) and to help us drive through this program of change.

Given this is a regional role as part of a global team, occasional travel and out of hours work may be required.

This role is based in our New York office and will report into the Global Head of Technology.

Core Accountabilities

At a regional level:

  • Management and support all information technology and computer.
  • Delivery of Service Desk support through third party Managed Service Provider and hands on support.
  • Management of internal and external supplier relationships as necessary.
  • Ensure security of data, network access and backup systems.
  • Identify problematic areas and implement strategic solutions in good time.
  • Enforcement of information security and control policies.
  • Management of the SBU’s Technology budget to ensure value and cost effectiveness.
  • Other ad hoc user workstation, project, or technical support as needed.

 

At a global level:

  • Support the Global Cloud network infrastructure.
  • Support and delivery of Global technology programs, standards and policies in to the SBU.
  • Representation and championing of local technology needs within the Global team.
  • Contribute to Global Strategy and Policy but representing local user and system needs.
  • Contribute to Global budget management.

Expectations

  • Excellent communication skills: This role will require extensive liaison with all levels of business stakeholders and the internal team at YSC. The candidate must therefore be able to demonstrate confidence, credibility and flexibility in managing all of their stakeholders.
  • Organization and planning: High levels of organization, prioritization and planning skills in managing multiple work streams; excellent diary management.
  • Attention to detail: Accuracy; excellent standards of document presentation; contributing new ideas and approaches to improve standards; excellent written and oral communication.
  • Flexibility and adaptability and resilience: Confidence and optimism in the face of ambiguity and quick to grasp new methodologies, meet pressing deadlines; work well under pressure; capacity to cope with
  • Motivation: Interest and motivation at work; receptive to feedback; demonstrate conscientiousness, reliability and pro-activity; open to new ideas and change; self-starter.
  • Relationships with third parties: Outstanding ‘public face’ of YSC through exemplary dealings with third parties e.g. excellent phone manner, professional approach, timely responses, build relationships, warm, relaxed style.
  • Relationships with team: Enthusiasm and helpfulness to others through a collaborative approach; calmness under pressure; an ability to meet pressing deadlines.

Experience Required

Essential:

  • Proven working experience as a Senior Systems Administrator, IT manager or similar relevant role.
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
  • Expertise in data and information security.
  • Management of third party service providers.
  • Hands-on experience with computer networks, network administration and network installation.
  • Experience rebuilding and repairing desktop and laptops.
  • Support, administration and troubleshooting of Windows and MacOS, Azure Active Directory, SharePoint 365, Windows Server, Print Server, Exchange, Office 365.
  • Degree in Computer Science, MIS or similar field.

 

Desired:

  • Previous experience of Cloud Networks, Infrastructure, Azure, AWS, PAAS
  • Azure Security, DLP
  • Experience supporting Server Rooms
  • Telephone Systems/VOIP.
  • Meraki

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    The YSC Team

    Our best in class consultants are highly characterful, representing a range of backgrounds in the behavioral sciences and business, coming from different markets around the world and representing a wide range of social identities.

    About Us

    YSC Consulting partners with organizations around the world to identify and develop the leadership styles, interpersonal and team dynamics, and total cultures that are most likely to enable successful, sustained delivery of commercial and organizational performance.