Candidates for this role must show excellence in these areas:
Communication skills: This role will require extensive liaison with senior-level clients and the internal team at YSC. The candidate must therefore be able to demonstrate confidence, credibility and flexibility in managing all of their stakeholders. Excellent written and oral communication is required.
Organisation and planning: High levels of organisation, prioritisation and planning skills in managing multiple work streams across multiple time zones and geographies; excellent diary management.
Relationships with clients: Outstanding ‘public face’ of YSC through exemplary dealings with clients
e.g. excellent phone manner, professional approach, timely responses, builds relationships, warm, relaxed style.
Technical skills: Proficient in Windows packages, particularly Excel and Outlook, in order to manage large scale projects efficiently and easily. Tech-savvy and comfortable learning new systems.
Data analytics: Collating and interpreting data from multiple sources in order to feed into the strategy for the team’s portfolio and individual clients within it. The candidate should be comfortable manipulating data in excel and be able to identify key trends for reporting purposes.
Attention to detail: Accuracy, particularly with data processing, contracts information, project planning etc. Excellent standards of document presentation and accuracy in written and verbal communication with clients and internally.
Resilience: Maintains confidence and optimism in the face of ambiguity; meets pressing deadlines; works well under pressure; has capacity to cope with volume.
Motivation: Interest, curiosity and motivation towards our work and clients and a desire for personal and professional development; receptive to feedback; demonstrates conscientiousness, reliability and proactivity; open to new ideas and change; self-starter. Proactivity and initiative to drive forward improvements in standards of service provided.
Flexibility and adaptability: An energetic and positive-minded approach is essential. As well as the ability to contribute new ideas and approaches and grasp new methodologies.
Relationships with team: Enthusiasm, curiosity and helpfulness to others through a collaborative approach; calmness under pressure; an ability to meet pressing deadlines. Role-modelling exemplary standards and best practice. Able to handle difficult conversations including disciplinaries if required, as well as being able to build rapport within the team and foster good working relationships across the business.