Business Manager

Company Overview

YSC Consulting is the world’s premier independent provider of leadership strategy services. Leadership strategy is the intentional design of the individual leadership styles, the team dynamics and interactions, and the workplace culture that are most likely to enable successful achievement of an organization’s desired future state. We help organizations understand if they have the leadership they need for success, and we work with them to get there.

  • YSC is an eclectic group of professionals grounded in the rigor of the behavioral sciences and practical realities of commercial and organizational demands. Our consultants help organizations connect the dots between business strategy and leadership. We create a consistent experience for individuals and organizations globally, but with careful attention to the needs of the local markets and cultures where they operate.
  • We are more than 225 employees in 20 offices across 15 countries around the world. Our consultants have varied professional backgrounds and hold advanced degrees and industry credentials in psychology, organizational behavior, management, adult learning and leadership, and related fields.

Profile Summary

YSC’s approach to project management has been honed over years of planning and executing holistic, award winning, delegate experiences. We ensure we are ahead of the game, ready to initiate activity in real-time, at the right-time, and from the vantage point of being involved in the end-to-end consulting process.  The Business Manager is integral to this approach.

Roles & Responsibilities

A Business Manager is an experienced leader that heads up a small operations team that support a varied portfolio of clients. Their role is to ensure that all client projects are cohesive and seamless. They are a role model for best practice; demonstrating to their team exceptional process, communications, problem solving, self- management and relationship building. A Business Manager will always be working to strategically develop their client portfolio, ensure excellent client experience, accurately forecast and contribute to contract negotiations. This will include some or all of the following:

  • Managing own portfolio of clients effectively with the view to taking on more responsibility given successful performance.
  • Accountable for the effective running of the whole client portfolio, running larger accounts and being the point of escalation for smaller accounts.
  • Working closely with Client Directors and other operational members of the team, to manage client relationships.
  • Representing the operational team across the wider consultant team.
  • Line management responsibilities for the more junior members of the operations team, ensuring their effective performance and development.
  • Defining, shaping and role-modelling appropriate client rhythm, team structure and best practice, given client’s context and needs.
  • Attending client meetings (internal and external) and client pitches, leading on appropriate items.
  • Assisting the consultant team with pipeline and allocation of work as well as proposals, contract reviews and negotiations.
  • Leading in the implementation of data security for clients.
  • Having an extensive knowledge of all own clients’ activities that YSC is engaged with (past and present) and an understanding of what YSC could do to support the client with their needs.
  • Awareness of, and contribution to, the strategic approach of the client portfolio, working in partnership with consultants to make consultative and commercial decisions.
  • Tracking, monitoring and reporting on the management and performance of the accounts within the client portfolio.
  • Accountable for the team’s accuracy of client-related financial processes, invoices and POs.
  • Monthly/Quarterly Management Information reporting.
  • Involvement in the recruitment of new members of their operation team.

Desired Skills & Experience

  • Minimum three years’ previous experience in client facing/project management
  • Global project experience
  • Line or team management experience
  • Commercial experience such as finance processes and contracting

Other Requirements

  • Excellent communication skills: This role will require extensive liaison with senior-level clients and the internal team at YSC.  The candidate must therefore be able to demonstrate confidence, credibility and flexibility in managing all of their stakeholders.
  • Organisation and planning: High levels of organisation, prioritisation and planning skills in managing multiple work streams; excellent diary management.
  • Excellent administration and technical skills: Proficient in Windows packages, particularly Excel and Outlook, in order to manage a large scale project efficiently and easily; strong understanding and eye for grammar; excellent document proofing skills.
  • Excellent attention to detail: Accuracy; excellent standards of document presentation; excellent written and oral communication; proactivity and initiative to drive forward improvements in standards of service provided.
  • Resilience: Maintains confidence and optimism in the face of ambiguity; meets pressing deadlines; works well under pressure; has capacity to cope with volume.
  • Motivation: Interest and motivation towards our work and clients and a desire for personal and professional development; receptive to feedback; demonstrates conscientiousness, reliability and pro-activity; open to new ideas and change; self-starter.
  • Relationships with clients: Outstanding ‘public face’ of YSC through exemplary dealings with clients g. excellent phone manner, professional approach, timely responses, builds relationships, warm, relaxed style.
  • Relationships with team: Enthusiasm and helpfulness to others through a collaborative approach; calmness under pressure; an ability to meet pressing deadlines.
  • Flexibility and adaptability: An energetic and positive-minded approach is essential as well as the ability to contribute new ideas and approaches, and grasp new methodologies.

Salary & Benefits

  • Competitive salary
  • 25 days holiday
  • Comprehensive health and development benefits
  • Flexible working
  • Performance related bonus

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The YSC Team

Our best in class consultants are highly characterful, representing a range of backgrounds in the behavioral sciences and business, coming from different markets around the world and representing a wide range of social identities.

About Us

YSC Consulting partners with organizations around the world to identify and develop the leadership styles, interpersonal and team dynamics, and total cultures that are most likely to enable successful, sustained delivery of commercial and organizational performance.