Managing Director of North America
Susannah brings more than 13 years of international experience in CEO succession, executive coaching, senior team development, diversity, equity and inclusion, business-critical talent decisions and high potential acceleration. She partners with global corporations to achieve business results through culture change and maximizing leadership effectiveness. She has worked extensively across cultures; after starting her career in New Zealand, she spent 5 years in London, 3 years running YSC’s Hong Kong practice, a 3-month secondment to Mumbai and considerable time in South Africa, before relocating to New York in 2019 to join the North America leadership team. This gives a unique perspective to help leaders adjust to and thrive in new environments, whether that is an international relocation, a new company culture, or responding to the fast pace of change all leaders face today. She works across industries with a particular focus on Pharmaceutical, Financial Services, Technology and Retail clients.
In her work with clients, Susannah is incisive in her ability to cut through complexity and ask questions that help leaders or teams to overcome roadblocks to their effectiveness. With her psychology background, she often brings new insights to clients, but combines this with a clear focus on practical action and momentum. She was recently interviewed by the CEO of a global recruitment firm as part of a 3-episode podcast on resilience, leadership and team dynamics.
She holds a MSc in Applied Psychology with First Class Honours from the University of Canterbury, New Zealand. She is a Chartered Psychologist in the U.K. and New Zealand, and an ICF Accredited Coach. She holds a number of psychometric accreditations and having started her career for a test provider she has experience of training others to interpret these tools.
Susannah lives in Manhattan with her husband and two daughters. In her free time, she enjoys playing with the girls, fitness classes, cooking and trying out new restaurants.
“Being coached by Susannah has been a turning point in my career, my key stakeholders have seen a miraculous turnaround.”
Senior Data Leader,
“Susannah has an uncanny ability to pinpoint what makes people tick. In just 4 hours, she shared insights that my executive coach of 12 months had not uncovered.”
Chief Medical Officer,