Case study

Leadership Strategy Global Food & Facilities Management


Once a leading business unit within one of the world’s largest employers, this segment had seen lagging performance for two years

Several CEO and other senior leadership changes were made to address the situation. The incoming CEO was tasked with quickly stabilizing this struggling business and returning them to sustainable profitable growth.

Our client was looking for a partner to articulate the leadership capabilities that would support their business strategy of industry leadership, innovation, client growth, and efficiency.

Additionally they were seeking a rigorous assessment of their senior leadership to understand individual and collective strengths, development needs, and areas of greatest risk and opportunity in pursuit of their future strategy


Partnering with the newly appointed Global Segment CEO and CHRO, YSC engaged to help support a turnaround in the business by deepening understanding of the leadership team and their distinctive strengths and development needs.

YSC helped to co-create a Leadership Success Profile which clarified the leadership mindset and capability required to deliver on the go-forward business strategy.

The Global and North American CEOs and their leadership teams were then assessed by YSC for strengths and risks relative to priorities within the Leadership Success Profile.

YSC then facilitated a series of 3 offsites with these leaders to align and engage them to individually and collectively seize this important and complex leadership challenge.


Leaders committed to the Leadership Success Profile as a new standard of performance for leading the business.

This generated individual and collective insights about strengths and passions to leverage, with gaps and risks to mitigate.

Facilitated offsites resulted in a newly defined Senior Leadership Team committed to better collaboration and support.

Individual and team development plans supported personal and team growth

Cultural shifts made towards challenging the status quo and to find the right balance between accountability and empowerment.